The James Group   NMLS# Dawn: 487467 Peter: 487468   State License Dawn: WA MLO-487467 l OR-487467 Peter: MLO-487468

About Us

We have built our business over the last 25 years by finding the right mortgage products to fit our borrower’s lending needs. By doing so, we have created lifelong relationships with our business partners and borrowers. In 2013,2014, and 2015 we were recognized for being in the Top 1% of all Mortgage Originators in America. At The James Group at On Q Financial, we pride ourselves on outstanding customer service and relationship building. These principals have allowed us to continually grow our business, and we look forward to earning yours! Whether you are a first time homebuyer, purchasing, relocating, or looking to refinance, we can help you- and we welcome the opportunity!

What We Want You to Know

At the James Group at On Q Financial, we have over 80 years combined in the mortgage industry. Our business has been built partnering with some of the top builders and realtors in our region. We understand the level of customer service our business partners expect out of us, and we expect the same for ourselves. We are a direct lender with FNMA, Freddie Mac, and Ginny Mae. Additionally, we have outstanding Jumbo products as well as Investor products for those loans that may be slightly out of the norm. This gives us a major advantage in our marketplace among our competitors.

Our Story

My wife Dawn and I manage three On Q Financial, Inc. Home Lending Branch’s here in the South Sound- Gig Harbor, Puyallup, and Olympia. As producing managers, we are proud to work for one of the fastest growing mortgage companies in the country. At On Q FinancialInc. we are able to offer a broad array of mortgage solutions to fit almost any need, and our team concept allows us to offer you the best mortgage experience in the industry.

We have 4 children and have raised our family here in Gig Harbor for the past 14 years. Having been born and raised here myself, I understand the importance of our Gig Harbor community. On Q Financial has given us the opportunity to carry on our community spirit by supporting several local organizations – the Gig Harbor Chamber of Commerce, The Boys and Girls Club Cheney Family Branch, local schools, church fundraisers, and a number of the local youth sport teams.

Hear What Our Clients Are Saying

  • "Dawn James and her team at On-Q Financial saved my deal, if it wasn't for them I would have never gotten the home of my dreams. When we had to switch our brokers with less than a week before closing, Dawn and her team made the impossible happen in record time. I will never go anywhere else for my lending needs, they made the home buying process as easy and stress free as possible, always keeping in contact and helping you every step of the way. They make you feel like you are their only client and that is unique in this field. There are a lot of lenders out there, they will all promise you the world, but only a select few have the credentials, reputation and resources to make the home buying process easy and to actually get the deal done. If you are a first time home buyer or an experience buyer I highly recommend Dawn James at On-Q Financial for your lending needs."

    - Zillow Review

  • "Dawn and her team are amazing! They all went above and beyond to get me approved and to make sure I had the right loan for my needs. Very professional service and helped me understand every step in the process. They even put up with all my questions!! I'd use them again and highly recommend them to anyone!"

    - Zillow Review

  • "Dawn with OnQ Financial was amazing, she and her team was so patient and helpful in many ways, I would recommend her to any and everyone, if you are looking for someone who genuinely care about your financial and well-being with purchasing a new home, this company is the best!"

    - Zillow Review

  • "Dawn and her staff were first rate in every part of the home buying process: At the beginning we needed help getting the stars aligned for a VA loan. They got things done quickly, even working with government offices. On the back end, we wanted to secure a fast close to get moved out of the rental house. They were so fast that the sellers were even surprised.

    I would definitely recommend Dawn James with On Q any day. In the paperwork phase, her staff of experts make sure that you know what you are signing, why and ensures you are in the best position financially through the purchase process."

    - Zillow Review

  • "Phenomenal!! She did everything she could to finalize the process. She was awesome. She provided frequent updates. Stayed on top of everything. She worked consistently with my realtor and escrow agent."

    - Zillow Review

  • "Dear Dawn & Jamee & the rest of team OnQ,

    In our day-to-day routines, it's pretty easy to forget how important each job is at the moment when it becomes the center of a customer's universe. From buying a meal on a night out with the family to rescuing someone from a burning building (extreme and dramatic, but relevant); at that moment, there's only you and the people you're helping by doing your job. Let me tell you that we truly appreciate the work you've all done for us. Your responsiveness, your professionalism, and your friendly demeanor have made our lives easier and our days just that much better throughout this process. You've helped to put us in our home, the hub of our family's future memories, and for that I thank you.

    Sooo... who brought the champagne?


    PS. We'll keep your card handy for when the clones are ready to move out."

    - Van

  • "Dawn and her supporting team should be the benchmark used to train and grade all future lenders. Any questions I had would be answered within the day, if not immediately. From start to finish, every need we had was met in a timely and pleasant manner. The application system allowed us to handle most of the process online which made things incredibly convenient, but Dawn and her team were readily available throughout the process and they maintained regular communication which ensured our confidence that, from start to finish, there would be no issue with our closing. This will be the seventh time I've completed a mortgage/refi application and this has far exceeded my experience with any other lender."

    - Zillow Review

  • "I have been in the Real Estate industry for over 20 years. In my business, I have recommended several different lenders who have done a great job for my clients. Dawn has been one of the lenders I have used while selling new construction homes for several different builders. When it came time to have work done on a personal level, I decided to use the person I had been recommending for several years. She, and her team did not disappoint. It is a good practice to go through the process yourself personally so you can understand what your buyers have to go through. I can say without a doubt, any buyer who uses Dawn is in really good hands. Even though I am in the 'business', I can be a challenging buyer, needing my hand held through the process. Dawn and her team did such a great job of helping me and my wife understand the process and making it as easy as possible. I am thankful that I found someone who could handle all of the challenges a self employed buyer brings to the table. She was able to help us navigate through the complexities and surprises of re-financing our home. I have and will continue to HIGHLY RECOMMEND Dawn and her team to anyone who needs a loan or to re-finance their home. They were a pleasure to work with."

    - Zillow Review

  • "Excellent, professional service and a pleasure to work with! Dawn was great to work with. She was always available to answer my questions and she did an amazing job getting my loan closed early. I highly recommend her and she made the process less stressful."

    - Zillow Review

We offer the support and guidance to each of our borrowers and business partners to ensure a lifelong relationship. Each of our borrowers and business partners are a member of our James Group at On Q Financial family, and our reward is your success and happiness.

The James Group

Branch Managers - On Q Financial

2727 Hollycroft Street, Suite #360, Gig Harbor, WA 98335
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